BRIDESBRIDES
BridesmaidBridesmaid
Mothers
Flower Girls
If you have any questions, please kindly visit our FAQ first. The Help Center provides answers to most common questions. In addition, we have friendly representatives ready to help you. We strive to provide you excellent customer service, and will do as much as we can to enhance your shopping experience. Should you have any questions, remarks or advices, please don’t hesitate to contact us
HONG KONGPickWeddingDresses is headquartered in Hong Kong at the following address: Company: GRAND HONEST INTERNATIONAL(HK) LIMITED Address: 1 Queen's Road Central Hong Kong Email: [email protected] The Hong Kong office handles legal and financial matters. |
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SHANG HAIOur customer service and website maintenance team work out of our Shanghai office, close to our operational centre. For customer-related inquiries, suggestions, and feedback. Our Shanghai team will be happy to help with any queries you may have. |
SU ZHOUWe have an operational office in Suzhou (not open to visitors), and most of our tailors are based here - Suzhou boasts a long tradition of family dressmaking. Dresses are sewn and inspected for quality here. |
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pickweddingdresses.com makes it easy for everyone to keep track of his/her account.
1. Sign into "My Account" and click on "My Orders" located at the top left of the initial page.
2. In "My Orders", you will be able to view all your orders and current status of each ordered item.
Pending: Your order is currently incomplete, awaiting payment;
Payment Accepted: We've received your payment and are beginning verification to ensure payment security.
Waiting for Confirmation: Our customer service has sent an email to confirm your dress color, style, size, or delivery date. Please check your email and make the confirmation.
Processing: We are making your dress accrodding the option which you choose on your order confirm page!
Shipping: Everything in your order has been packaged and sent to the shipping address you provided.
Received: Receipt confirmed.
Returned: The item(s) has/have been returned.
Canceled: This order has been cancelled
We understand that every piece means a lot to you and our cancellation policy was formulated bearing this in mind. As there are different kinds of items, there are different policies. Lear more at "Return Policy". (﹡Unpaid orders will be cancelled automatically after 5 days.)
If your order status is "Pending", you can easily delete your order by yourself. If your order status is "Processing", you can click "cancel" to cancel your order and please contact our Customer Service. Unfortunately, once an order has been shipped, it can no longer be cancelled.
All of our items can be estimated receiving time. Receiving time varies based on the tailoring time you chose at checkout . See the information in "Shipping Guide" page for our different tailoring time options. You can go to My Orders and click on the order you need help with to check the current status of your order and view the estimated shipping date.
Once your items have shipped, we’ll send you an email confirming shipment and include all relevant tracking information we can provide.
My Orders is pickweddingdresses.com’s convenient process for communicating with you about each order placed with us.
Once you’re logged in, the Order Details page is your platform for contacting Customer Service via the help links found throughout the page.
Thank you for contacting. Before being shipped out, orders need few days for tailoring
And for delivery time after your order was sent out, you can check the Shipping & Delivery page for estimated delivery days.
Or you can log into your account >> click on "My Orders" and click on the "Track Order" button for more tracking details.
You will receive your order in few business days from the date that it is placed.
For processing time, we may need up to few days to tailoring your order after placing your order. This is to make sure that your order is accurate. This processing time does not include shipping time.
As for delivery time, please check the Shipping & Delivery page. You can log into your account >> click on "My Orders" and click on the "Track Order" button for more details.
Your estimated delivery date including processing time and delivery time – please allow up to this date for your order to arrive. Please check the Shipping & Delivery page for details.
You'll be able to follow your order as it's been sent with trackable service. To check this, all you need to do is log into your account and check 'Track Order' under 'My Orders' to follow your parcel.
If your estimated delivery date has passed and you haven't received your order, please contact our Customer Service for further help.
Packages might be delivered to your mail box or signed by your neighbors. We suggest you check in your mail box and with your neighbors first. Or you can check with the shipping company with your tracking number and your ID card.
Tracking number can be found by click "Track Order" under "My Orders"
If you still cannot find your package, please contact our Customer Service.
Shipping information – tracking number, shipping method, etc. will be listed in "My Orders". Please simply log in your {{HTTP_HOST}} account and check "My Orders".
If you have the tracking or delivery confirmation number, you can track your package via the carrier's website.
Please note that for each shipment notification email you receive, tracking may not be available for the first 24-48 hours. If 48 hours have passed and you are still unable to track your order, please contact us.
If your order has not arrived by the estimated receiving time, we're here to help.
There’s an estimated receiving time on your order confirmation email, has this date passed?
Have you tracked your order using the link in your shipping confirmation email ?
This means your order is still on its way to your address. You should receive it by the date on your order confirmation email.
If it hasn’t arrived by this date, feel free to get in touch.
Your tracking link will show you the most up to date location of your order.
You can see this via the link in your shipping confirmation email.
Does the tracking show your parcel has been delivered?
Have you checked with your neighbours to see if they’ve accepted the parcel for you?
Have you checked any safe areas outside your ddress that the driver may have left your parcel?
If you still can’t find your parcel, please let us know by contacting us with your order number.
We’ll get back to you as soon as possible and do our best to locate your parcel straightaway.If it can’t be found, we’ll arrange a replacement or refund for you.If there was no one available at your address to accept your parcel, it may have been left safe.
We’d recommend checking outside your address in safe places – such as behind bins, or in your shed, garage or porch
It’s worth asking your neighbours if they’ve accepted the parcel for you.
If no one is available at your delivery address, sometimes the driver will look to leave it with a neighbour.
Have you received a text, email or attempted delivery card from one of our carriers?
Your parcel may be awaiting collection at your local Post Office, delivery depot or you may need to rearrange delivery. The instructions on your text, email or delivery card should explain how to collect your parcel or rearrange delivery.
Sorry you haven't been able to track your parcel down.Please contact us with your order number. We’ll do our best to locate your parcel straightaway. If it can’t be found, we’ll arrange a replacement or refund for you.
We apologize that P.O. Boxes and military addresses (APO, FPO) cannot be delivered. For the US territories, please leave a comment when you place the order. For example, if you were in Guam, Puerto Rico, you could state Guam, Puerto Rico in the country section.
Attention: Customers from Brazil should leave a message to provide us your 11-digit CPF as your custom needs it.
There are multiple possible reasons:
Please go to "Track Order" under "My Orders" to find the tracking number first and contact the shipping company for more information. You may also contact our Customer Service for further help.
There may be following reasons:
Please check with the shipping company with your tracking number and your ID card to arrange re-delivery. If you still cannot receive your package, please contact our Customer Service for further help.
If there is a tracking number, it means that the parcel has been shipped out.
The parcel is sent from our warehouse first. Then parcels will arrive in the shipping company's processing center by plane. Then each shipping company will pick up parcels from airport. Once they have scanned those parcels, the website will update the tracking number. It may take 3-5 days to see any activity once it has shipped out from our end.
Please allow some time for the courier to update the latest tracking info after reaching next station.
We want to sort out any issues with incorrect items straightaway.
Please contact our customer service with the order number, the incorrect item's name and it's number.
We'll get back to you as soon as possible and try to resolve it for you.
We will offer a full refund for all returnable item, excluding shipping fee, shipping guarantee and non- refundable items: custom order.
Coupon codes and points will not be refunded as monetary value.
You may check out our Return Policy first, then please contact our Customer Service about which items you want to return.
Note: Item ID or SKU is needed, so that our agent can process your return request and offer the nearest return address to you.
We accept return for refund or exchange within 7 days after delivery. The following items cannot be returned or exchanged: custom order.
Please note that exchange will need more days than processing a new order. Since it will be quicker for you to place a new order directly, we suggest you return for refund. Please contact our Customer Service for further help.
Most returns can be processed within 5 business days after we receive your package. Considering 3-5 days for delivery, we may need 10-15 days to confirm your refund.
If you have chosen the refund to your credit card, the whole process may need 7-14 business days as you card bank need to process the refund to you. Please understand that we need to refund to your card bank first within 48 hours. But your card bank may need 7-14 business days to transfer the money to your card account. We can't control the processing speed of your card bank. Please ask the card bank for detailed information.
If you have chosen the refund to your Paypal, It will take 1 days to process the refund your paypal account.
All PayPal payment can only be refunded via PayPal. All Credit Card payment will only be refunded to the original Credit Card.
We apologize genuinely for the inconvenience caused and thanks for your kind understanding.
The following items cannot be returned or exchanged: custom order.
More details can be found in our Return Policy.
We're bummed if you're not 100% satisfied with the items you received, and we gladly accept returns within 7 days of receipt for most items in new condition.
Note: The original shipping charge and shipping insurance are non-refundable.
We're really sorry if we've made a mistake with your refund!
The following may affect the amount you have been refunded:
The shipping charge, which is only refunded for cancelled orders before shipment.
Any discounts/points that were applied when you check out, which may not now be applicable.
Note: Shipping and insurance fees are non-refundable. We will refund the actual price paid for your order.
If this is the case, please contact our Customer Service and we'll try and sort it out for you as soon as possible.
If refunds and payments are processed within the same day, the issuing bank may process the payment as a hold but does not deduct from the account. We recommend you contact your bank to verify.
You may check out our Return Policy first, then please contact our Customer Service about which items you want to return with the following information.
We will process your return request and offer the nearest return address for you as soon as we can.
We want to sort out any issues with wrong/defective/stained items straightaway.
As soon as you discover a wrong/defective/stained item, please contact our Customer Service with:
We'll get back to you as soon as we can.
There are many different payment methods you can choose on our website.
We support Credit/Debit Card, PayPal, for more details please check out our: Payment Method.
Here are some examples:
The first text message may have been the bank's authorization message, you have not been charged. Please verify your bank card's remaining balance. If you notice that your first order has been double charged, please provide the following information to customer service and we will investigate the issue.
For card transactions, please provide us your payment amount, payment currency, date of charge, the first 6 digits and last 4 digits of your card, a screenshot of the transaction details.
For PayPal transactions, please provide us a PayPal transaction ID. You could also contact PayPal to get the transaction ID.
If you are experiencing error messages when making a payment, please be sure you have inputted the correct details by checking all the information. Contact your bank to ensure there are no problems with the card. After this, please contact our customer service here and submit details and we will investigate further. To help us solve the issue for you, please include as many of the following details as possible (don't worry if you're not very technical or are unsure about any of the below; just give us as much information as you can):
If you notice a charge on your bank statement or PayPal statement from PickWeddingDresses that you do not recognize, please contact us here with the following details, and PickWeddingDresses customer service will get back to you as soon as possible.
For card transactions, please have the payment amount, payment currency, date of charge, the first 6 digits and last 4 digits of your card, a screenshot of the transaction details.
For PayPal transactions, please offer the PayPal transaction ID. You may also contact PayPal to get the transaction ID.
Your bank can provide you with all the information you may require about your card and the payment options.
If using PayPal, please contact PayPal directly if your payment has been declined.
If you think there is another problem, please contact our customer service here.
You can earn points from the following ways:
Every 100 points = $1. You can pay for up to 70% of your purchase with rewards points at checkout.
It may be caused by the following reasons:
We are an international e-commerce company originally based in UK where our offices are located.
For the moment, we have warehouses located in the UK, US, Australian and Asia. Products will be sent from one of these warehouses according to the stock availability. We are still looking into launching more – so watch out for that!
We do offer maternity dresses for customers. To make the right maternity dresses for you, firstly you may need to tick custom size and choose your current measurements, which costs extra . Secondly, we hope you could tell us your current belly size in the Special Instructions column when you check out. To help you get accurate measurements, please kindly refer to our measuring guide.
For any other questions, please feel free to contact us.
A: We are glad that you like our dress. Please understand that each dress is carefully tailored to match exactly what you see in the photos, and unfortunately we are unable to modify the length in any way.
If you would like dresses with shorter length, click the 'Filter By' and search function on the left-hand side of each dress category's main page can help you find the dresses you want. Here we provide custom size service for our customers, which costs . If you choose custom size and provide the correct hollow to floor measurement and your height, we will make the right length for you. The customized dress may fit you better.
For any other questions, please feel free to contact us.
We do understand that you will prefer a dress with your personal characteristics. However, considering the original beauty of the dress, changing the back style will not be possible currently.
We have a large collection for your choice. You may have a look at other dresses with the back style you want. Thank you.
There could be several reasons:
If you just want to reset your password, please follow the steps below:
If you forget your password, please follow the steps below:
We respect your privacy and keep your personal information confidential.
Personal data is information that can be used to directly or indirectly identify you. Personal data also includes anonymous data that is linked to information that can be used to directly or indirectly identify you. Personal data does not include data that has been irreversibly anonymized or aggregated so that it can no longer enable us, whether in combination with other information or otherwise, to identify you.
For more details, please kindly refer to : Privacy Policy